Title:  Customer Service Support/Office Assistant

Location:  Denver, Colorado


Position Overview

The Western Sugar Cooperative has an exciting opportunity for a Customer Service Support/Office Assistant.  This position will assist in an array of cross-functional responsibilities. The person needs to excel in a team environment supporting others across the office.  The person should have a strong attention to detail and communication. The role will primarily support customer service while also contributing to the administrative support across the cooperative. A possible career track for this role would be customer service and eventually sales.


Essential Functions

  • Support Customer Service Team in key focus areas of order entry, contract management, EDI and customer claim submissions
  • Customer Portals: Upload and manage information within customer supplier portals or systems
  • Complete customer price change forms and new product item forms
  • Compile customer related data to support the Sales Team
  • Maintain data base for customer specifications
  • Support and engage with Marketing and communication activities
  • Support entering basic supplier information for customer bid processes, including requests for quotes (RFQ) or request for proposals (RFP)
  • Handling office tasks, such as filling, generating reports, setting up meetings
  • Overseeing office cleaning and maintenance performed by building; copier maintenance, mail (outbound and sorting inbound), postage machine, Fedex & UPS
  • Ordering and reordering office supplies
  • Checking office voice mail and routing callers to the appropriate party
  • Greet and assist visitors
  • Maintain polite and professional communication via phone, email, and mail
  • Organize new hire access (building, phone, office space) and supplies (business cards, email)
  • Maintaining phone lists
  • Plan meeting lunches


Skill & Experience Requirements

  • High school diploma required. Preferred Associate or Bachelor’s degree
  • Superior customer service approach
  • Excellent computer competence (Outlook, Microsoft Office, Word, and Excel)
  • Exceptional organization skills
  • Accuracy and attention to detail
  • Excellent verbal and written skills
  • Take initiative and set high personal standards of performance
  • Friendly, results oriented, collaborative, and dedicated
  • Good time management skills
  • Strong problem-solving skills








Please apply by sending resume to hr@westernsugar.com

It is the policy of The Western Sugar Cooperative not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, or national origin.  This policy shall include, but not be limited to, the following:  recruitment and employment, promotion, demotion, transfer, compensation, selection for training, layoff, and termination.

Western Sugar Cooperative is a Drug Free workplace